Return & Refund Policy
At IGlobePlatinum, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
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Be unused and in its original condition.
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Be returned in its original packaging with all tags and accessories included.
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Include proof of purchase or your order number.
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Final sale or clearance items
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Personalized or custom-made products
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Products that have been used, damaged, or altered after delivery
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method.
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Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are defective, damaged, or you received the wrong item.
If you need an exchange, please contact our support team before returning the product.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.
To help us resolve your issue quickly, please include:
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Your order number
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Photos of the item
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Photos of the packaging
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A brief description of the issue
Return Shipping
Customers are responsible for return shipping costs unless:
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The wrong item was shipped.
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The item arrived damaged or defective.
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The error was caused by IGlobePlatinum.
We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.
Order Cancellation
Orders may be canceled within 12 hours of placement.
Once an order has been processed or shipped, it can no longer be canceled.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account.
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Contact your credit card provider, as processing times may vary.
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Contact your bank.
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If you still have not received your refund, please reach out to us.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
IGlobePlatinum
Website: https://iglobeplatinum.store/
Support Email: support@iglobeplatinum.store
Customer Support: +1 (713) 555-4829
Business Address:
13510 Navigate Point Ln
Houston, TX 77044
United States